Visiting the Campus Service Center

Learn when to come, what to bring, and how to prepare for a quick and easy visit.

Main Office Location (Cambridge)

Richard A. & Susan F. Smith Campus Center, 8th Floor
1350 Massachusetts Avenue, Suite 807
Cambridge, MA 02138

Hours: Monday – Friday, 9:00 a.m. – 4:00 p.m. (excluding Harvard holidays)

Harvard also maintains satellite ID offices:

Longwood ID Office: NRB, 77 Avenue Louis Pasteur, Room 133, Boston. Hours: 7:00 a.m. – 3:00 p.m.

Harvard Business School (HBS) Photo Capture Office: Shad Hall, Allston.

Service	Can Be Done Online / Remotely	Requires an In-Person Visit / Appointment
ID Cards	Lost ID’s can be deactivated online.	Pick up your ID card in person at one of three campus locations. Replacement cards must be processed in person.
Notary Services	Schedule an appointment online.	Must appear in person at the designated time.
Parking / Permits / Citations	Daily and hourly parking must be purchased online. New and renewing annual permits paid via payroll deduction can be processed online. Citations can be viewed or paid online.	Annual Permits must be canceled in-person.
Housing (HU Housing)	Apply for housing Pay housing bill	—
General Inquiries & Customer Support	Submit questions via email or phone	—

When coming in, please be prepared with:

A government-issued photo ID (passport, driver’s license, state ID, etc.). Harvard ID alone is not sufficient to confirm identity.
Any supporting documents required (e.g. replacement card request, housing paperwork, notarization documents).
If using notary services: copies of the documents you wish to notarize (up to 4), and your credential with photo and signature.

Confirm your “preferred name” or legal name in Harvard systems (e.g. MIDAS) before requesting ID reprint for name changes or identity updates.
Check satellite office availability, particularly if you are located near Longwood or Allston, for ID pickup or photo capture.
Use online services whenever possible to minimize in-office wait times.Tips for a smooth visit:
Confirm your “preferred name” or legal name in Harvard systems (e.g. MIDAS) before requesting ID reprint for name changes or identity updates.

For groups larger than five people, please pre-register your visit at least three business days in advance. Complete the application and our team will review your request. Accommodations will be provided when possible.