# About Us The Campus Service Center provides a central location where the Harvard community can receive assistance with Parking, Harvard ID cards, HU Housing, Notary Services and Sustainable Transportation. Our customer service representatives can assist you with any of the services we provide and offer guidance to help you find services we do not provide. ## What We Do ### Housing - Assist prospective applicants with general information about HU Housing and alternative options. - Provide information for landlords and affiliates regarding HU Housing’s off-campus listing site. [HU Housing chevron\_right](https://www.huhousing.harvard.edu/) ![Cowperthwaite apartments](/sites/g/files/omnuum12456/files/styles/hwp_1_1__480x480/public/2024-08/Stock_HUHousing.jpg?itok=KW8OvYJq) ### ID Cards - Manage the Harvard ID Card Services program. - Production of Harvard ID cards for all students, faculty, staff, and Harvard affiliates. - Production of temporary ID and access cards used by University sponsored programs. [ID Card Services chevron\_right](/id-cards) ![Person smiling with ID card](/sites/g/files/omnuum12456/files/styles/hwp_1_1__480x480/public/2024-08/7.31.24%20Campus%20Service%20Center%20109.jpg?h=58d9336a&itok=HfpONSMo) ### Notary - In-person notary services for Harvard affiliates at no cost. - Personal and business documents are accepted. Some examples include: - Wills - Trusts - Deeds - Contracts - Affidavits [Notary Services chevron\_right](/notary) ![person stamping an official document](/sites/g/files/omnuum12456/files/styles/hwp_1_1__480x480/public/2024-08/notary_0.jpeg?h=0aff23f2&itok=_eHRibET) ### Parking - Enroll faculty, staff, students, and affiliates applying for annual permits. - Sell temporary parking permits. - Process parking citations and appeals. - Assist faculty, staff, and students who have questions about Harvard parking or their parking account. - Assist visitors with options for parking and answer questions about the on-line daily permit website. - Coordinate calls from customers in Harvard managed parking locations with field operations staff. - Coordinate and schedule event parking requests. - Process towing from Harvard managed parking locations. [Parking Services chevron\_right](https://transportation.harvard.edu/parking) ![hangtags and applications in a pile](/sites/g/files/omnuum12456/files/styles/hwp_1_1__480x480/public/2025-08/parking%20hangtags.jpg?itok=QiKOgaN9) ## Meet the Team [### Betsy Shortell ](/people/betsy-shortell) [betsy\_shortell@harvard.edu](mailto:betsy_shortell@harvard.edu)Managing Director, Transportation & The Campus Service Center ![Betsy Shortell image](/sites/g/files/omnuum12456/files/styles/hwp_4_5__690x865/public/2025-01/Betsy-Shortell.jpg?itok=Yfd8-FBt) [### Susan Richelson ](/people/susan-richelson-0) [susan\_richelson@harvard.edu](mailto:susan_richelson@harvard.edu)Director, Campus Service Center ![Susan Richelson](/sites/g/files/omnuum12456/files/styles/hwp_4_5__690x865/public/2024-09/Susan-Sized_0.jpg?itok=WGuCLsY3) [### Benjamin Hammer ](/people/benjamin-hammer) [benjamin\_hammer@harvard.edu](mailto:benjamin_hammer@harvard.edu)Associate Director, Campus Service Center, Parking & CommuterChoice ![Ben](/sites/g/files/omnuum12456/files/styles/hwp_4_5__690x865/public/2025-12/Ben%20Hammer.jpg?itok=LK0QEvLg) [### Lee Gamez ](/people/lee-gamez) [lee\_gamez@harvard.edu](mailto:lee_gamez@harvard.edu)Manager, Campus Service Center ![Lee Gamez](/sites/g/files/omnuum12456/files/styles/hwp_4_5__690x865/public/2024-08/Lee_Gamez.jpg?itok=HLYMDA9O) [### Marc Cella ](/people/marc-cella) Systems Specialist person [### Oscar Chinchilla ](/people/oscar-chinchilla) Systems Analyst ![Oscar Chinchilla](/sites/g/files/omnuum12456/files/styles/hwp_4_5__690x865/public/2024-08/Oscar_Chinchilla-1.jpg?itok=yFP-akN7) [### John Cunningham ](/people/john-cunningham) Customer Service Representative ![John Cunningham](/sites/g/files/omnuum12456/files/styles/hwp_4_5__690x865/public/2024-08/John%20Cunningham.jpg?itok=EDsbWtZJ) [### Alexander Edinborgh ](/people/alexander-edinborgh) Customer Service Representative ![Alex Edinborgh](/sites/g/files/omnuum12456/files/styles/hwp_4_5__690x865/public/2024-08/Alex%20Edinborgh.jpg?itok=U3ui9HAW) [### Erika Roberts ](/people/erika-roberts) Customer Service Representative ![Erika Roberts](/sites/g/files/omnuum12456/files/styles/hwp_4_5__690x865/public/2024-08/Erika%20Roberts.jpg?itok=pAGv2glq) arrow\_back arrow\_forward ### Mission Statement We are transportation and customer service professionals, committed to providing safe, reliable, and innovative solutions to the Harvard community. We operate in a sustainable, transparent, and fiscally responsible manner, delivering the following services: - CommuterChoice - Fleet Management - Mail & Distribution - Parking - Transit - The Campus Service Center We proudly serve Harvard’s faculty, staff, students, and thousands of guests each year, helping to connect the Cambridge, Allston, and Longwood campuses and foster a unified Harvard community. We strive to be flexible and responsive to the community’s evolving needs. ![Veritas banner](/sites/g/files/omnuum12456/files/styles/hwp_1_1__480x480/public/2025-06/GettyImages-1405261196.jpg?itok=8VlBkxZW)