Lost, Stolen or Damaged ID Card

Lost, Stolen or Damaged ID Card

Charges:

  • Lost card charges: There is a charge of $25.00 for a lost student photo ID card.
    • Students reporting a lost card after the closing date of their final termbill must pay by cash or check. Extension and Summer School students must also pay by cash or check. All other students may charge it to their termbill. Summer School students must first go to 51 Brattle St. for a replacement card form before going to the Campus Service Center.
  • Stolen card charges: ID Services will waive any replacement charge for a stolen ID card if the student presents us with a copy of a police report that lists the ID card as one of the stolen items. Otherwise the same charges apply as for lost cards. Students may submit a police report for a full termbill credit within 30 days.
  • Broken card charges: There is no charge for replacement of broken cards; however, the broken card must be returned to the Campus Service Center, and we must be able to determine that it is your current card. Otherwise, we must consider it lost and subject to the same replacement charges as lost cards. Do not throw away broken cards.There is a $25 replacement cost for cards that we determine are intentionally damaged.
  • For your protection, once a card is replaced, it cannot be reactivated. If you find the original card and then lose the replacement, you cannot use it. You should bring in the original card and get another replacement.

Everyone has the ability to disable their card (blocking all building clearances and access to meal plan and Crimson Cash) by using the “Lost Card” feature in the ID Card Web Application.

Where to replace your ID card:

  • All Students can replace their cards at the Campus Service Center at Smith Campus Center, Room 807, Cambridge at any time during our normal business hours; Monday through Friday, 8 a.m. to 5 p.m. (excluding Harvard holidays). Your card will be reissued on the spot. The entire process takes less than 5 minutes.
  • The following Schools have additional locations for ID replacement:
    • Medical School, School of Public Health, and Dental School students can process their card replacements at one of three places:
      • The schools’ Registrars’ Offices.
      • The Longwood ID Office (677 Huntington Ave, Boston).
      • The main ID Office (Campus Service Center; Smith Campus Center, Room 07, Cambridge).
    • Business School students can process their card replacements either at HBS Department of Operations (Shad Basement, 020), or at the main ID Office (Campus Service Center; Smith Campus Center, Room 807, Cambridge)

 

PLEASE NOTE: For security reasons and to update University records, we are updating validation credential information for persons replacing ID cards issued before May 20, 2013. If you are replacing an ID card made prior to May 20, 2013, we will request a form of government ID so that we may note the type of validation credential presented. No confidential information will be taken, only the type of credential presented will be noted.

Examples of government issued ID are:

  • Passport.
  • Driver's license.
  • State issued ID card.
  • US Military ID card.
  • Green card.
  • Naturalization certificate.

All identification needs to include full name, date of birth, a photo, and an expiration date in the future.

Charges:

  • Lost card charges: There is a charge of $25.00 for a lost photo ID card.
  • Broken card charges: There is no charge for replacement of broken cards; however, the broken card must be returned to the Campus Service Center, and we must be able to determine that it is your current card. Otherwise, we must consider it lost and subject to the same replacement charges as lost cards. Do not throw away broken cards.
  • For your protection, once a card is replaced, it cannot be reactivated. If you find the original card and then lose the replacement, you cannot use it. You should bring in the original card and get another replacement.

Everyone has the ability to disable their card (blocking all building clearances and access to meal plan and Crimson Cash) by using the “Lost Card” feature in the ID Card Web Application.

PLEASE NOTE: For security reasons and to update University records, we are updating validation credential information for persons replacing ID cards issued before May 20, 2013. If you are replacing an ID card made prior to May 20, 2013, we will request a form of government ID so that we may note the type of validation credential presented. No confidential information will be taken, only the type of credential presented will be noted.

Examples of government issued ID cards are:

  • Passport.
  • Driver's license.
  • State issued ID card.
  • US Military ID card.
  • Green card.
  • Naturalization certificate.

All identification needs to include full name, date of birth, a photo, and an expiration date in the future.

Charges:

  • Lost card charges: There is a charge of $25.00 for a lost photo ID card.
  • Broken card charges: There is no charge for replacement of broken cards; however, the broken card must be returned to the Campus Service Center, and we must be able to determine that it is your current card. Otherwise, we must consider it lost and subject to the same replacement charges as lost cards. Do not throw away broken cards.
  • For your protection, once a card is replaced, it cannot be reactivated. If you find the original card and then lose the replacement, you cannot use it. You should bring in the original card and get another replacement.

See one of the following for information on how to replace your lost card. Many facilities or departments have a central office responsible for handling card requests.

Affiliation

Contact

Consultant, Contractor, Vendor, Tenant, Family

Contact the Staff or Faculty Member who originally requested your card. He/she needs to fill out a new Temporary ID Card Request form.

Widener Library Special Borrowers

Go to the Widener Library Privileges Desk, Widener 130. They will update the HOLLIS circulation system with the lost card information and then send you to the Campus Service Center (Smith Center, Room 807). A replacement charge may apply. For more information, contact Widener Privileges at (617) 495-4166.

Frances Loeb Library Special Borrowers

Contact Robert Angilly, (617) 495-9162

Countway Library Special Borrowers

Contact circulation desk, (617) 432-2136

Business School special cards

Contact the HBS Department of Operations, Shad Basement, (617) 495-6814

Longwood Area special cards

Have your department administrator submit a request through the Longwood Area ID office, SPH-119, 677 Huntington Ave., Boston (617) 432-0389.

House Resident cards

Contact the Assistant to the Masters of your house.

Faculty Club cards

Contact Faculty Club Front Desk, (617) 495-5758 x0

Dining Services meal pool / conference cards

Contact Crimson Cash Office, (617) 496-6600

Special program non-photo cards

Contact the administrator for your special program.

Security

Contact HUPD, (617) 496-0155